I am always reluctant to try something new. I was having a lot of problems with the conferencing service that I had been using and a friend told me he used Eagle Teleconferencing. He said he had never had a problem. So I called Eagle set up an account. I was very nervous changing company's and all. The staff at Eagle was there for me every time I had a question someone was there to answer it. I have not had a problem since I went to Eagle. Thanks to the Eagle staff.