We requested a transcription of a conference call from Eagle Teleconferencing. Everything that is said in the conference call is typed word for word. We use this on our conference calls so we can keep track of topics on our meetings. It is also a good idea in case someone happens to miss the conference call meeting. We give out copies of transcript of the conference call to the people that missed the conference call meeting and they don't miss a thing! Thank you Eagle Teleconferencing!