Eagle Teleconferencing -Pressing *0 for Help

We recently had a conference call with Eagle Teleconferencing and there was a very loud noise on the conference line. I hit *O and an operator came on the conference line. I said I need help! There is a very loud noise on the conference line and it's disrupting the conference call! Please get rid of that loud noise and within a few seconds the operator got rid of the line and we were able to get back to our conference call without any disruptions! Thank you Eagle Teleconferencing!